Careers

Our success as a company depends on the strength of our team and we are always looking for enthusiastic and talented individuals to join us. There’s pride in representing great brands that stand for customer service and exceptional value and you’ll enjoy being part of the best team in the industry. View our open postings below.

Top Workplaces 2018 Award from The Houston Chronicle
Top Workplaces 2017 Award from The Houston Chronicl
Top Workplaces 2016 Award from The Houston Chronicl

In Home Sales: Window Treatment Design Consultant

Rockwood Shutters has immediate openings for a confident and ambitious Window Treatment Design Consultant with a strong sense for décor and window covering design. The ideal Design Consultant will bring a polished and persuasive sales approach and will help our clients dramatically enhance the look and value of their homes. He/she will also be an important contributor to our continued growth by playing an instrumental role in promoting our programs in the big-box retail store environment.

Please send resume to [email protected]. Include the job position and location you are applying for in the subject line of your email.

  • AR – Little Rock
  • FL  – Crystal River, New Port Richey, North Tampa, Gainesville, Ft Lauderdale
  • KS – Wichita
  • KY – Louisville
  • NV – Part Time – Las Vegas
  • NY – Part Time – Middleton
  • PA – Philadelphia
  • SC – Columbia, Greenville, Spartenburg

Don’t see your city? Keep checking back or send a resume to [email protected].

Technician/Installer

Rockwood Shutters has immediate openings for a Technician/Installer with a background in light carpentry and a demonstrated track record of customer satisfaction. The ideal candidate should be organized and resourceful, a good problem solver, and most importantly, must enjoy relating with customers and making them happy.

Please send resume to [email protected]. Include the job position and location you are applying for in the subject of your email.

  • AR – Little Rock, Fayetteville
  • CA – San Ramon / Fremont
  • FL – Sarasota, Fort Meyers
  • GA – Augusta
  • IL  – Chicago
  • IN – Indianapolis
  • KY – Louisville
  • LA – Lake Charles, Shreveport
  • OH  – Toledo
  • NC – Wilmington
  • SC – Myrtle Beach, Columbia, Charleston
  • TX – Beaumont, Houston

Don’t see your city? Keep checking back or send a resume to [email protected].

Appointment Scheduler/Coordinator

Rockwood Shutters has immediate openings for a qualified Appointment Scheduler/Coordinator who desires a fast-paced environment and is able to multi-task while maintaining strong attention to detail.

Location in the Houston Corporate Office near the Houston Medical Center.

Please send resume to [email protected]. Include the job position and location you are applying for in the subject line of your email.

Your Responsibilities 

  • Efficiently place outbound phone calls to our customers for the purpose of scheduling Technical and/or Installation appointments for our contractor partners; efficiently monitoring deliveries and manage calendars.
  • Experience in calendar scheduling.
  • Establish rapport with Customers, providing timely and prompt resolutions while ensuring a high level of service and satisfaction
  • Provide technical product and program information to Customers
  • Detailed and accurate electronic data entry and processing of paperwork
  • Provide prompt and timely communication and follow-up with Customers to ensure a high level of service
  • Provide accurate documentation and communicate to technicians all pertinent information for scheduled appointments
  • Ensure effective follow-through for all outstanding work orders in assigned geographical area

Candidate Qualities and Job Requirements

  • Excellent verbal and written communication skills
  • Organized and able to multi-task
  • Problem solver and self-starter
  • Basic computer skills
  • Team player
  • Bilingual a plus (English/Spanish)
  • Reliable and punctual with excellent attendance
  • Able and willing to learn new skills

Benefits Include

  • Medical
  • Dental
  • Vision
  • Supplemental
  • 401K Participation

Please send resume to [email protected]. Include the job position and location you are applying for in the subject line of your email.

Customer Service Concierge

Rockwood Shutters has an immediate opening for a qualified Customer Service Representative who desires a fast-paced environment and is able to multi-task while maintaining strong attention to detail.

Location in the Houston Corporate Office near the Houston Medical Center.

Please send resume to [email protected]. Include the job position and location you are applying for in the subject line of your email.

Your Responsibilities 

  • Establish rapport with customers through proactive communication, active listening and empathy.
  • Provide seamless service, excellent communication and active problem solving to with every customer interaction.
  • Provide technical product and program information to our customers.
  • Through internal and external training, continue to grow your knowledge of our products and services.
  • Provide a concierge level of service, exceeding customer expectations with every interaction.
  • Take ownership of the customer experience by managing expectations, providing thoughtful solutions through the entirety of the project.
  • Manage call center overflow in times of high call volume.

Candidate Qualities and Job Requirements

  • Excellent verbal and written communication skills
  • Organized and able to multi-task
  • Willing and able to handle escalated Customer situations
  • Problem solver and self-starter
  • Team player
  • Reliable and punctual with excellent attendance
  • Able and willing to learn new skills

Benefits Include

  • Medical
  • Dental
  • Vision
  • Supplemental
  • 401K Participation

Please send resume to [email protected]. Include the job position and location you are applying for in the subject line of your email.

2018 Rockwood DC Group Picture